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  • The librarian who serves you will probably not be from KU.
  • Express your question as clearly as you can.
  • With your email, we'll follow up if your question isn't fully answered in real time.
  • If your librarian has other calls, s/he might not reply as fast as you'd like. Patience pays off.
  • You can use the quick widget, or a full-window chat that lets the librarian push web pages directly to your screen.
  • When the chat widget is 'open,' it means that you'll be served by an academic librarian here in PA. When it's 'closed' you can use full-window chat (AskHerePA) or, for email service, type your address and question into the widget box to send to a KU librarian:

Appearance of widget when a Pennsylvania academic librarian is available   

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Page updated 16 April 2014