Counseling and Psychological Services

Welcome to Counseling & Psychological Services (CPS) at Kutztown University. 

During these uncertain times, it is normal to experience increased feelings of stress, anxiety, depression, and other mental health concerns.  In order to help students with the challenges they may experience during the 2020-2021 academic year, CPS will be offering counseling services to full-time, matriculated, Kutztown University students.  The majority of services will be offered online (via Zoom Health telehealth videoconferencing) to protect the health and safety of students, staff, and faculty. This format will also enable us to offer consistent services to all students, regardless of their location throughout the semester.

What types of services are offered at CPS?

  • Confidential counseling services are provided to students at no additional cost.
  • Services for students experiencing difficulties with anxiety, depression, family and relationship troubles, substance use, and other concerns.
  • Services include, but are not limited to, individual and group counseling, crisis intervention, alcohol/drug counseling, psychiatric consultation, and community referrals.

How do I schedule the first appointment at CPS?

If you are interested in receiving mental health services at CPS, you will need to schedule an initial consultation with a counselor. Appointments are available Monday – Friday between 8:00 am to 12:00 noon and 1:00 pm to 4:00 pm.  Unlike in previous years where students could walk in to the CPS office to schedule an initial appointment, students should call CPS (610-683-4072) to schedule the first available initial consultation appointment.  Initial consultation appointments are available on a first-come, first-served basis, so we encourage you to call earlier in the semester to reserve your timeslot if you anticipate needing mental health services for the semester.  We understand that issues of concern can arise at any time, however, and welcome you to schedule a first appointment at any time during the semester. Initial consultation appointments will be occurring via online video conferencing and you will be sent an email with forms to complete. These forms must be completed in order to participate in the initial consultation appointment. 

What happens during the first appointment at CPS?

During the initial consultation session, you will discuss your concerns and options for counseling moving forward. Options may include short-term online counseling via Zoom Health with a CPS counselor, online group counseling via Zoom Health with CPS counselor(s), or obtaining off-campus referrals for longer-term or specialized counseling.  If you know you are solely interested in off-campus referrals, please indicate that when calling to schedule your first appointment.

I am currently residing outside of Pennsylvania. Will I still be able to receive CPS services?

Please be advised that due to licensure rules, we may be limited in our ability to provide online counseling to students who will be located outside of Pennsylvania during the 2020-2021 academic year. 

Crisis Intervention Services:

If you or a KU student you are concerned about is experiencing a life-threatening mental health emergency and need to talk to someone immediately, please call CPS during business hours (Monday – Friday from 8 AM – 4 PM) at 610-683-4072.  

Students in crisis will be given information on how to complete required forms and meet with a CPS counselor. Given that many of our counselors will be providing crisis intervention services remotely, it is necessary to call CPS so that arrangements can be made for the student to meet with the counselor who is providing crisis services at that time.  As this procedure requires some time to complete forms and connect with the crisis counselor, students who are unable to safely wait to speak with a counselor should call 911 for immediate assistance. When CPS is closed, please contact Public Safety (610-683-4001) or Service Access & Management (Berks County’s 24-hour crisis intervention hotline, 610-236-0530).  Students residing outside of Berks County can consult the list of crisis numbers on our crisis services page or call 911.

At this time, we have an extremely limited number of spaces that can safely accommodate students in crisis within the counseling center offices; as such, we encourage students to call from a safe, secure space with secure internet access for video conferencing. Please have the following information available to provide to the CPS counselor: the address of their current location, the name and contact information for their emergency contact person, and the name and location of the nearest hospital emergency department.

What should I do if I am concerned about a KU student who may be in crisis?

Please note that if you are a faculty member, staff member, or other individual who is concerned about the safety of a student, you may call CPS to arrange to speak with a counselor (610-683-4072) between 8:00 am and 4:00 pm M-F to discuss your concerns.

When CPS is closed, please call Public Safety (610-683-4001) or Service Access & Management (Berks County’s 24-hour crisis intervention hotline, 610-236-0530).  If you have concerns about a student residing outside of Berks County, please consult the list of crisis numbers on our crisis services page or call 911.

How is a mental health emergency defined?

A mental health emergency is defined as:

  • Suicidal thoughts with a plan and/or intent
  • Thoughts about harming another person with a plan and/or intent
  • Experienced a recent traumatic event (e.g., victim of a mugging, sexual assault, recent death)
  • Experiencing hallucinations (visual or auditory)

Often, a student may be experiencing acute distress and/or may feel they are in crisis even if they are not experiencing the symptoms above. We encourage any student or person concerned about a student to contact CPS or after-hours services if they feel a student is in crisis.  A trained counselor or crisis worker will be able to assess the student and intervene as needed.

How is CPS providing outreach services?

CPS will continue to provide virtual outreach services during the 2020-2021 academic year.  If a class or student organization is interested in an online workshop or training, please contact CPS at with: 1) the audience for your presentation, 2) the proposed topic of the presentation, and 3) the timeframe within which you are hoping to offer the program. Please note that programs are scheduled on a first-come-first-serve basis, so we encourage you to provide us with as much notice as possible in order to accommodate your outreach request.

Our Statement Against Racism and Injustice

Kutztown University Counseling & Psychological Services mourns the violent deaths of individuals including Ahmaud Arbery, Breonna Taylor, Tony McDade and George Floyd, who represent the many people who have lost their lives in a relentless series of violence toward Black individuals and communities. We also condemn the systemic intolerance and injustice experienced by Black and Brown individuals, who suffer from harmful stereotyping and discrimination. We strongly oppose discrimination, hate, and intolerance in every form and stand in solidarity with our Black and Brown students, faculty, and staff.  We firmly believe in and support the Black Lives Matter movement.


We recognize the relentless impact that prejudice, stereotyping, and discrimination have on individuals’ well-being, and we are committed to providing a safe, confidential non-judgmental space in which to discuss these concerns. Our counselors empathize with and seek to understand the many reactions that can ensue from these experiences, including anxiety, fear, anger, and grief. We aim to help by joining you in exploring how systems of oppression and traumatic events impact your feelings, beliefs, and identities. We can also partner with you as you seek to connect to resources that feel safe and that resonate with you.    


Though supporting our students who are directly impacted by racism is paramount, we also strongly advocate for and participate in antiracist education and allyship of all students, faculty, and staff. We will continue to provide outreach programs and resources on our website in our effort to support those who are hurting and to facilitate a more inclusive and supportive environment for the entire campus community.


* We appreciate the input of our trusted colleagues on an off campus, who provided valuable input on the content of this statement.

NOTE: Graduate students seeking non-crisis related services are required to pay the per semester Health and Wellness Center fee.

If you have any questions or concerns, please contact us.