Student Assistance

The Office of Student Assistance holistically empowers students to thrive through connection, care, and self-determination

• Connection

  The Office of Student Assistance at Kutztown University serves as a vital support hub, connecting students with essential resources both on campus and within the broader community. By facilitating access to university, mental health, and personal wellness services, the office helps students navigate challenges, interpret university policies, and find interim care solutions. Whether guiding students toward appropriate campus departments, engaging with local community organizations, or offering direct support during times of crisis, the Office of Student Assistance is committed to empowering students to thrive academically and personally.

• Care

  The Office of Student Assistance at Kutztown University is dedicated to supporting the whole student through personalized care and guidance. By addressing individual needs, the office helps students navigate challenges, whether academic, personal, or emotional. It connects students with on-campus resources, such as counseling, academic advising, and faculty support, as well as with community services for additional assistance. Committed to fostering student success, the office ensures students feel supported and empowered to thrive both within the university and beyond.

• Self-Determination

  The Office of Student Assistance at Kutztown University empowers students to become confident self-advocates by providing guidance, resources, and support tailored to their needs. Through personalized assistance, the office helps students navigate university policies, communicate effectively with faculty and staff, and access on- and off-campus resources. By fostering problem-solving and critical-thinking skills, the office equips students with the tools necessary to take ownership of their academic and personal growth while building lifelong self-advocacy competencies.

• When to Contact Student Assistance

  You have choices at Kutztown University regarding what resources you can use for assistance. Keep in mind that you can always talk to your professor, department chair, academic advisor, academic dean, or staff members in any of the university administrative offices. Many valuable resources are available to you within these departments.

  Contact the Office of Student Assistance

  • If you are unsure about which rules, policies, or procedures apply to your situation.
  • If you need someone to help clarify an academic or university-related matter which is affecting you, such as extenuating health matters.
  • If you require assistance with an academic matter, such as a withdrawal, grade appeal, or academic misconduct.
  • If you require someone to help facilitate communication between you and a member of the administration, faculty/staff, or another student.
  • If you need someone to work with you in order to achieve a solution to your problem.
  • If you are unsure where to go – connect with us!
• Making a Referral

  There are several ways to make a referral to our office. Referrals can be anonymous, but please make sure you indicate this is your preference on the form below.

  You can:

  1)Submit a Student of Concern Referral Form

  2)Make a referral to Student Assistance via Starfish

• What to Expect

  When a student is referred to The Office of Student Assistance—or refers themselves—they can expect personalized and supportive care every step of the way.

  Here's what the process looks like:

  • Referral: A referral is made, and the student's information is assigned to a dedicated Student Assistance team member.
  • Outreach: The team member will reach out to the student via email, text, or phone to establish contact and offer assistance.
  • Flexible Meeting Options: Students can choose from various meeting formats, including in-person, online, or phone.
  • Intake Form: Before the meeting, students will need to complete a brief intake form to help focus the discussion.
  • Guidance and Support: During the meeting, the team member will help address the student's concerns, providing guidance and support to navigate university policies, procedures, and resources tailored to their unique situation.

  The Office of Student Assistance is here to empower students to overcome challenges and succeed at Kutztown University.