What We Do

Student Assistance provides someone you can turn to when you have concerns or need assistance in resolving difficult issues. Student Assistance will respect your privacy while addressing your concerns and work collaboratively with you in getting connected with the appropriate resources. Engaging with Student Assistance will not affect your grades or your relationship with the University. Your success as a student and individual is a primary goal of the University and the Office of Student Assistance.

We Do: 

• Listen intently and discuss conflicts, disputes, concerns and complaints that students have about the functioning of the University, including its policies and procedures, the actions of others, and potentially unfair treatment.
• Promote the development of critical thinking and problem-solving skills by helping students understand their rights and act on their own behalf in resolving conflicts.
• Help students evaluate and select among a variety of options to address their concerns.
• Provide a safe and caring space where students feel respected.
• Answer questions or make referrals to University staff and/or faculty to seek further information.
• Assist students in connecting with both on- and off-campus resources to help them build a supportive network.

We Don't: 

• Directly participate in formal grievance processes, hearings, or judicial processes.
• Make administrative or academic decisions for offices or departments of the university.
• Determine the "guilt" or "innocence" of those accused of wrongdoing.
• Give legal advice.
• Make decisions regarding grade or academic outcomes.
• Have direct access to financial support.