Our Team

Meet Our Team

Ernie Post

Pennsylvania SBDC State Director

Biographical Summary
More than 15 years of experience with the Kutztown University Small Business Development Center. Previous experience includes teaching MBA and undergraduate courses in international trade and market research and over 20 years as a senior-level manager.

Areas of Expertise

Management, online learning, entrepreneurship, and business strategy.

Educational Background  

Doctorate in Adult Education, Penn State University State College, PA  

Master of Business Administration, Penn State University State College, PA

Bachelor of Arts in Business Economics and Psychology, Allegheny College, Meadville, PA

John Stetler

Director - Kutztown SBDC

Biographical Summary

Over 15 years of experience working with businesses and organizations, helping them increase profitability/productivity and improve company culture and business growth.  Previously held positions as Director of Business Operations for a private small business, CFO of his family start-up and a manager of budget and entrepreneurship programs for Montgomery County Community College’s Workforce Development and Continuing Education departments. John is now responsible for planning, developing and implementing programs offered by the Small Business Administration to the KUSBDC and oversight of those initiatives.

Areas of Expertise

Management, Entrepreneurship, Finance, Human Resources, Project Change Management and Business Operations. 

Educational Background  

Master of Science - Organizational Leadership/Project Management, Colorado State University, Pueblo, CO

Bachelor of Science - Accounting, DeVry University, Fort Washington, PA

Kecia Sturdivant

Assistant Director - Kutztown SBDC

Biographical Summary

Top-performing sales representative with a proven track record in developing and leading revenue generation through expertise in business development and client relationship building. An accomplished presenter, strong communicator, influential negotiator, and team builder. Able to consistently forge and cultivate profitable client relationships despite competitive markets. History of identifying new business opportunities, creating successful marketing and implementation strategies and driving consistent market share increases.

Areas of Expertise

Customer Retention, Talent Management, Human Capital, Project Management, Teacher Training, Customer Engagement, Creative Direction, Sales Management, Technology, Team Leadership, Technical Recruiting, Strategic Partnerships. 

Educational Background

Master of Education (M.Ed.), Education/Teaching of Individuals with Specific Learning Disabilities, DeSales University

Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services, Muhlenberg College

Associate in Business Management, Lehigh Carbon Community College

Advanced Certificate, Business Administration and Management, General, Allentown Business School

Josephina Encarnacion

Bi-lingual Business Consultant

Biographical Summary
A self-motivated human resources professional with 15+ years of experience within the private and public sectors. Deep insight into planning, organizing and controlling the activities and actions of the human resource department, along with excellent skills in revising and recommending personnel policies and procedures.

Areas of Expertise

Human Resources, Bi-lingual Business Consulting, and Community Outreach.

Educational Background  

Master of Business Administration - Non-Profit/Public/Organizational Management, Alvernia University, Reading, PA  

Master of Science - Human Resources Management/Personnel Administration, Capella University, Minneapolis, MN

Licentiate Degree - Marketing, Pontificia Universidad Católica Madre y Maestra, Dominican Republic

Mark Rentschler

Technology Commercialization & Strategic Planning Specialist

Biographical Summary

Over 25 years of experience administering local, state, and federal incentive loan programs in the public, non-profit, and private sectors. Extensive knowledge of Small Business Administration (SBA) loan programs (7(a) and 504), Commonwealth of Pennsylvania loan programs, and USDA Business and Industry loan programs.

Areas of Expertise

Loan structuring, credit analysis, loan underwriting, business plans, strategic planning, and technology commercialization.

Educational Background

Master of Business Administration, Tulane University, New Orleans, LA

Bachelor of Arts in Economics, Dickinson College, Carlisle, PA

National Development Council, Business Credit Analysis, Chicago, IL

PA Bankers Association Central Atlantic School of Commercial Lending, Bucknell University, Lewisburg, PA

Robert Kieke

Business Consultant & IT Specialist

Biographical Summary

Rob is a Business Consultant at the KUSBDC specializing in IT. Client-facing experience consists of 3+ years of conducting Website Reports, Web Design/Development, and consulting clients on an array of technology & social media topics. Internally, Rob helps to maintain data integrity for the PA SBDC network, handles SEO & edits the KUSBDC & Lead Office websites.

Areas of Expertise

Information Technology, Website Design/Development, SEO, and Social Media.

Educational Background

Master of Business Administration (M.B.A), Kutztown University, PA

Bachelor of Science in Business Administration, Kutztown University, PA

Computer Science Minor, Kutztown University, PA

Isamac Torres-Figueroa

Bi-lingual Business Consultant

Biographical Summary
Isamac has worked with the SBDC for the last two years, supporting small businesses in the Greater Reading/Berks region of PA by referring pre-venture and clients to their center for resources. Isamac has more than 15 years of experience in connecting people and businesses to state resources.

Areas of Expertise

Public Speaking, Leadership Development, Community Outreach, and Business Consulting.

Educational Background  

Bachelor's Degree - Business Administration & Management, Albright College, Reading, PA

Angela Hensley

Workforce Development & Special Programs Coordinator

Biographical Summary
My objective is to utilize my 20+ years in workforce development by assisting companies with defining and establishing their role in the community. In collaboration with Industrial Resource Centers, Community and State colleges, regional trainers and DCED, I have provided workforce solutions for effective and productive business planning.

Areas of Expertise

Grant Writing and Management, Business Development Consulting, Financial and Business Planning, and Supervisory Skills.

Educational Background  

Bachelor's Degree in Business Administration, Albright College, PA

John Dever

Business Consultant

Biographical Summary

Seasoned leader and manager, experienced in both B2B and B2C business sectors. Provided leadership and management direction for B2B organization in service sector in achieving over 100% growth in sales and client portfolio in a three-year period. Lead B2C organization to five-time participation in Inc. Magazine's Inner City 100 list, which recognizes the fastest-growing inner-city companies in the U.S. As management consultant, he has worked with multiple small to mid-sized companies in both B2B and B2C sectors, as well as not-for-profit organizations, in developing strategically-focused and successful initiatives.

Areas of Expertise

Strategic Planning, Merchandising, Marketing Strategy, Retail, and New Business Development.

Educational Background 

Bachelor of Science - Business Administration & Management - Albright University, PA

Dominique Smiley

Asst. Program Manager / Gov't Marketing Specialist

Biographical Summary

Has 5+ years of experience working in federal and state government contracting and grants, including working with PennDOT Supportive Services Centers and in grants administration on the university level. Owns a publishing company and an online travel company with more to come.

Areas of Expertise

Grants Management/Administration, Government Contracting, Strategic Planning & Implementation, Writing & Publishing

Educational Background 

Master of English (Professional Writing), University of New Orleans, LA
Bachelors of Arts - Journalism/Public Relations, Howard University, D.C.

Lynn Loaiza

Business Consultant

Biographical Summary

Responsible for assisting established business clients to conduct marketing analysis under the supervision of a Consulting Specialist. Duties include developing promotional materials for the center, assisting with the preparation of periodic reports of center activity for the PA SBDC State Director's office and state and federal legislators, and assisting monitoring and maintenance of the center website and blog.

Areas of Expertise

Business Consultation, Event Planning, and Sales/Market Research Analysis. 

Educational Background

Master of Business Administration (M.B.A), Kutztown University, PA

Bachelor of Science in Business Administration, Kutztown University, PA

Banner showing all KU SBDC logos. SBDC / SBA / PREP / PTAC / AMERICA'S SBDC

SBDC Pennsylvania / SBA  / PREP Southeast / PTAC / America's SBDCCommunity First FundLBRC

Cooperative Agreement

The Kutztown SBDC is partially funded by a grant from the Department of Community & Economic Development and by the U.S. Small Business Administration under Cooperative Agreement No. 4-603001-Z-0040-24. The support given by the U.S. Small Business Administration through such funding does not constitute an express or implied endorsement of any of the cosponsor(s)’ or participants’ opinions, findings, conclusions, recommendations, products, or services.

Funding Partners

Funding support and resources are provided by the Commonwealth of Pennsylvania through the Department of Community & Economic Development; through a cooperative agreement with the U.S. Small Business Administration; and in part through support from Kutztown University. All services are extended to the public on a non-discriminatory basis. Special arrangements for persons with disabilities can be made by calling 215-204-7282. All opinions, conclusions or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA. SBDC services are not available to individuals or entities that have been debarred or suspended by the federal government. By agreeing to receive assistance from the SBDC you are self-certifying that you are not currently federally debarred or suspended and also agree to cease using SBDC services if you become federally debarred or suspended in the future.

All SBDC programs are non-discriminatory and open to the public. Reasonable arrangements for persons with disabilities will be made if requested, at least two weeks in advance. Contact the Kutztown SBDC at Old Main - Room 27 - F Wing, 15219 Kutztown Rd, Kutztown, PA 19530, (484)-646-5937.

The Kutztown University SBDC is a member of the network of Pennsylvania Small Business Development Centers and the National Association of Small Business Development Centers.