Work Control Center

A Single Point of Contact For All Customer Needs

The Facilities Work Control Center (WCC) is your single point of contact for all Facilities related services. The WCC can provide assistance, guidance, advice, and connection to all services and functions provided by Facilities.

Phone: x31594



During normal business hours, for services that require immediate attention to eliminate hazards to life or health (safety), or to protect property, call our Work Control Center at

After normal business hours, for emergency services, contact Public Safety at 610-683-4001.

Work Requests

For maintenance and repair requests, special event support, or other routine services, please submit a work request at

This customer request portal is available to any on campus residence hall student, faculty, staff, or any community members who have access to the Kutztown University network.

Training on the use of iService Desk is provided by the Facilities Work Control Center. Training services can be requested via email to or via telephone at X31594.