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Resnet Support Articles

NEW: 24-hour printer available

With the university's 24-hour computer lab closed for the spring semester, a new 24-hour printer has been added in the lobby in Deatrick Hall.

March 15, 2021

Manual Device Registration

This article shows you how to find the MAC address of various devices. If your device isn't listed below, please contact the ResNet helpdesk.

January 04, 2022

Google Home

Instructions for connecting your Google Home device to the campus network

February 25, 2021

The Apogee Stream2 - Resnet

The Apogee Stream2 FAQ page provides installation and set instructions for the following smart tv devices: AmazonFireTV, Apple TV and Roku.

September 28, 2020

Cable TV Lineup

Guide to the current cable television channel lineup for campus.

May 15, 2024

BearNet Secure

BearNet Secure provides students, faculty and staff with a fully-encrypted Wi-Fi connection and is available on both north- and south-campus.

September 11, 2020

iOS Private Addresses

Apple unveiled a "private address" feature in iOS 14 to enhance security. This feature tells the device to use a different, random MAC (media access control) address for each Wi-Fi network it connects to. By default, the private address feature is enabled on devices running iOS 14.

August 29, 2021

Two-Factor Authentication: Additional Verification

Two-factor authentication relies on two forms of identity verification: something you know (username/password), and something you have with you (mobile phone). Two-factor authentication can help stop malicious hackers from pretending to be you, because even if they have your password, the odds are that they don't have your device, too.

October 14, 2020

Email Account & Files: Post-Graduation

What happens to my KU email account and files after I graduate?

April 09, 2024

Device Registration

All network devices must be registered on the network before being granted full internet access.

May 18, 2020


Connecting your Chromecast to the wireless network

February 06, 2020

Apple TV Instructions - Resnet

Here are the instructions for connecting your Apple TV to Kutztown University's Resnet in our on-campus residence halls.

February 06, 2020

Amazon Fire TV

Connecting your Amazon Fire TV to the wireless network.

February 06, 2020

Amazon Echo

Connecting your Amazon Echo to the wireless network.

February 06, 2020

Office 365: Online applications

Although many students aren't aware, Office 365 provides KU students with a free, web-based version of Microsoft Word, Excel, PowerPoint and OneNote. These web-based versions don't provide all the functionality of the full version of Office, but they do allow you to create documents with advanced formatting.

February 06, 2020

Installing Microsoft Office

The Office 365 subscription afforded all KU students provides the ability to download and install a full suite of Microsoft Office applications (Word, Excel, PowerPoint, etc.) on up to 5 PCs or Macs, 5 tablets and 5 smartphones.

August 05, 2020

Wireless Printers

Many personal printers on the market offer wireless printing capability. Although this is a great feature in a home setting, these printers are typically designed to work on a simple wireless network with a single wireless router, and they won't work on a large, enterprise wireless network like we have on campus.

August 24, 2020

BearNet Secure: Windows

Instructions for installing the security certificate profile on Windows.

March 29, 2019

BearNet Secure: macOS

Instructions for installing the security certificate profile on macOS.

March 29, 2019

BearNet Secure: iOS 12.2 and Later

Instructions for installing the security certificate profile on iOS 12.2 and later.

February 06, 2020

BearNet Secure: iOS 12.1 and Earlier

Instructions for installing the security certificate profile on iOS 12.1 and earlier.

February 06, 2020

BearNet Secure: Android

Instructions for installing the security certificate profile on Android.

March 29, 2019

ResNet Staff

Meet the team, past and present who help make ResNet a reality.

February 25, 2021

Two-Factor Authentication

In order to minimize the threat of potential cyberattacks on student email accounts, the university has implemented two-factor authentication to confirm the identity of anyone logging into KU student email. Beyond verifying a student's username and password (which could be hacked by a cyberattacker), two-factor authentication requires students to set up a second method for verifying their identity.

June 05, 2020

OneDrive Cloud

If you're looking for an alternative to carrying around a thumb drive that contains your important files, you may be interested in knowing more about OneDrive.

July 12, 2018

ResNet Hours & Location

The ResNet helpdesk is located in the Deatrick Hall lobby. The Deatrick Hall front doors are open to all students during our normal hours of operation.

April 29, 2024

Recommended Computers

Kutztown University takes pride in promoting diversity on campus, and personal computing is no exception. Accordingly, the university does not officially recommend one computer system over another. If you plan on purchasing a new computer for use on campus, here are a few things to consider

February 06, 2020

Incompatible WiFi devices

Some WiFi devices are designed strictly for small networks in a home environment and don't work on large, enterprise wireless networks like ResNet WiFi.

March 15, 2021

ResNet computer labs

There is one computer lab and several public computers available within the residence halls.

May 15, 2024

ResNet Acceptable Use Policy

The ResNet program provides computer networking services and resources supporting the missions of the Housing and Residence Life Office and the University.

February 26, 2016

Setting up email / Office 365 on your phone or tablet

Microsoft provides extensive online instructions for connecting your Office 365 account to your mobile phone or tablet device.

March 15, 2021