Services Provided

The ResNet help desk staff is comprised of full-time students who share an affinity for fixing computer problems and helping others. The services the help desk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:

Software issues
Adware/spyware removal, trojan removal, anti-virus installation, virus removal/prevention, system updates, system restores

Hardware issues
Hardware component installation, laptop screen replacement, hard drive replacement, assistance with peripherals (printers, scanners, etc.), data recovery

Network issues
Connectivity problems, device registration issues, Wi-Fi problems, ethernet jack repair

The ResNet helpdesk provides the following levels of service for students experiencing technology-related problems:

Walk-in service
Students who want the fastest possible service are welcome to stop by the ResNet help desk with their laptop or other network device. Many minor issues related to connectivity, antivirus updates, etc., can typically be resolved in just a few minutes.

Drop-off service
Students who don't want to hang around while their computer gets fixed are welcome to drop off their computer or other network device at the ResNet help desk. Students who own desktop computers need only supply the CPU -- not the monitor, keyboard,  mouse or other peripherals.

House call
House calls are a great convenience to students. If you need help configuring your device to connect to Wi-Fi, or are having a problem with one of your peripherals, you can contact the ResNet help desk and arrange for someone to come to your room to provide assistance.

Online support
Use our online form to ask us for help. We'll get back to you via email and/or text message as quickly as possible.

Phone support
Help desk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the help desk or scheduling a house call.

Support for off-campus students
The ResNet help desk offers pay-for-service computer support to Kutztown University students residing off-campus. However, we do not offer on-site support for off-campus students. All off-campus support is provided in-house at the ResNet help desk.

There are some other limitations to the scope of support that we can provide to off-campus students. For pricing and complete details, please refer to the ResNet Off-Campus Computer Support Program.